| With all of the mergers and acquisitions in the financial services industry over the last several years, many firms are faced with a complex array of different phone systems, wide area networks, voice mail systems, and communication equipment. This creates inefficiencies that drain budgets and incompatibilities that stop business processes in their tracks. Calls and voicemails can't be transferred from one platform to another. A frustrating and expensive array of finger-pointing equipment vendors and communications carriers must be dealt with. Resources are wasted stitching platforms together and patching obsolete systems.
That’s why Smoothstone provides:
- Smart Network — Our private, secure network replaces all local, long distance, and inter-office voice circuits—as well as all internet access and WAN connection—with a single highly-efficient, IP-based connection.
- One Bill, One Solution — With Smoothstone as your sole communications vendor, you receive only one bill for all your communication needs and have only one number to call when problems arise.
- Integrated Call Records — With Smoothstone’s proprietary Call Reporting platform, VoiceStalk™, financial agencies can monitor their total calling activity—local and long distance, inbound and outbound, internal and external. Data is categorized by individual DID and summarizes the cost and minutes of every received and placed call to and from each DID. You can even analyze the information down to the individual call.
- Disaster Recovery — Outages based on weather, power interruptions, or other causes are automatically accommodated with predefined back-up call routing. Calls can be rerouted automatically to other locations, including cell phones, home phones, PC-based SOFTPHONES, or directly to voicemail (which can then be delivered as an email). Most importantly, no call ever receives a busy signal!
- Easy Scalability — One call to Smoothstone delivers new phones, which can be available for immediate use, because moves are as simple as unplugging a phone from one LAN connection and into another.
Additionally, Smoothstone also offers unparalleled control of your communications platform, through proprietary solutions like ICC (Intelligent Call Control), which helps you provide prompt call answering and effectively route incoming calls where you need it most. This flexible, fully-user controlled isn’t hardware—it’s software, which can change and grow as your business needs change. With ICC, you can base call routing rules on:
- Date and time,
- DID availability,
- Call volume,
- Origin of incoming calls,
- Queue length,
- And much more.
Bottom line, ICC enhances productivity and increases your responsiveness to your customers.
For a FREE, no obligation evaluation of your current communication system—or if you have questions about Smoothstone — please contact us. |
