| Smoothstone understands your business isn’t only built on ideas, but on your ability to COMMUNICATE those ideas to the world around you. That’s why our converged solution blends the capabilities of voice, data, and internet to give you the benefits of tomorrow’s technology today, while delivering real savings to your bottom line.
With MANAGED VOICE SERVICES, Smoothstone completely manages your entire communications infrastructure, from our MPLS Smart Network all the way down to the handset on your desk. Best of all, you still maintain control, because no one knows your business needs better than you.
MANAGED VOICE SERVICES delivers:
CONNECT
- Increased network redundancy
- Disaster recovery and business continuity elements
- Nationwide local service availability provides multi-location clients greater cost savings
- Dynamic bandwidth allocation through one highly-reliable, secure, and cost-effective IP circuit
- Freedom from managing and struggling with phone service capacity
- Freedom from maintaining and troubleshooting multiple phone and data service vendors
COMMUNICATE
- Managed IP phones with enterprise-class features:
• Direct lines (DIDs) for all users
• Unlimited internal dialing between our clients’ remote business locations
• Unlimited local calling (fully 911 compliant)
• Long distance and inbound toll-free service
- Unified Messaging features:
• Voicemail (traditional and receivable as email attachments)
• Full email capability
• Fax from desktop, both inbound and outbound
- PC-based softphone, delivering managed capabilities for mobile professionals
CONTROL
- 24/7/365 network monitoring of routers, switches, and environmentals
- Report writer application that monitors total calling activity, right down to the DID:
• Inbound/outbound and internal/external call data
• Call detail summaries on minutes used and usage costs
• Generate customized reports based on user, location, and specific time periods
- Receptionist console, providing intuitive call handling utilities at the click of a mouse
- Web-based phone management tools for individual users to access:
• Internal corporate directories, with click-to-call functionality
• Play, save, delete, and forward Voicemails from the road
• Personalized call handling and screening functionality
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