| Completely manage and optimize your entire organization’s call traffic—every office, agent and queue, regardless of physical location—from a secure and easy to use Web portal! Turn your geographically dispersed employees and separate call centers into one, highly efficient, nationwide call center.
Smoothstone carries three versions of ICC to meet the needs of any enterprise:
ICC
- CallDirector (Dynamic Call Routing)
- Unlimited Auto Attendant Scripts
- Dial by Name Directory
- Holiday Scheduling
- Basic Reporting Package
- Geographic Call Routing Control
- Voice Mail Management
ICC Professional
- Smoothstone ICC Features
- CallQueuing (up to 12 Queues)
- Call Holding Manager
- Live Queue and Agent Status Monitors
- Hold Message/Music Control
- Advanced Reporting Package
ICC Enterprise
- Smoothstone ICC Features
- Smoothstone ICC Professional Features
- CallQueuing (up to 200+ Queues)
- Abandoned Call Management
- Remote Agent Functionality
- Skills-based Call Routing
- ANI-based Call Routing
- Agent Messaging
- CallRecording
- Real-time CallMonitoring
|
